The recommendation to report chargebacks to the bank as soon as possible is regularly met, if you tell someone about the transfer of money to scammers. Let's find out what this procedure is, in which cases it actually helps, and when it can't be applied.
Chargeback is a protest against a payment without the participation of the person to whom the money was transferred. The client submits an application to the bank, and they can cancel the transaction. But this does not happen in all cases.
Chargeback is only possible if the transfer was made to a legal entity or sole proprietor's current account. Most often, the procedure is resorted to if it is necessary to protect the rights of the consumer:
This procedure works for VISA, MasterCard, and MIR cards. All other payment systems (Swift, QIWI, e-wallets) and cash transfers via ATMs do not allow you to return money via chargeback.
Before submitting an application to the bank, you should try to settle the issue of refund with counterparty. The bank will only intervene if you have received a refusal or no response. Chargeback is a type of claim work. To find out how to submit an application, what documents to attach, and how long to wait for a response (this can be 60 or 180 days), you need to re-read the agreement with the bank or contact the office and ask the employees to explain the subtleties of the procedure in their organization.
Pay attention to where the payment for the product or service goes: to the organization or individual. When buying from individuals, the Law on Consumer Protection does not work.
Chargeback is a protest against a payment without the participation of the person to whom the money was transferred. The client submits an application to the bank, and they can cancel the transaction. But this does not happen in all cases.
Chargeback is only possible if the transfer was made to a legal entity or sole proprietor's current account. Most often, the procedure is resorted to if it is necessary to protect the rights of the consumer:
- payment was made, but the service was not rendered or the product was not received;
- the service or product is of poor quality;
- the product was not suitable for the consumer, and they want to return it (if the product is not classified as non-refundable).
This procedure works for VISA, MasterCard, and MIR cards. All other payment systems (Swift, QIWI, e-wallets) and cash transfers via ATMs do not allow you to return money via chargeback.
Before submitting an application to the bank, you should try to settle the issue of refund with counterparty. The bank will only intervene if you have received a refusal or no response. Chargeback is a type of claim work. To find out how to submit an application, what documents to attach, and how long to wait for a response (this can be 60 or 180 days), you need to re-read the agreement with the bank or contact the office and ask the employees to explain the subtleties of the procedure in their organization.
Pay attention to where the payment for the product or service goes: to the organization or individual. When buying from individuals, the Law on Consumer Protection does not work.
